D&S South East - Privacy Policy

UPDATED FOR GDPR COMPLIANCE MAY 2018 & REPLACES ALL PREVIOUS POLICY DOCUMENTS. DATA CONTROLLER – D&S SOUTH EAST LTD.

Our Commitment
D&S SOUTH EAST LTD know how important privacy is to our customers, and we strive to be clear about how we collect, use, disclose, transfer, and store your personal information.

This Privacy Policy applies to our website, customer service platform, or other online application that refers to or links to this Privacy Policy (This policy applies regardless of whether you use a computer, mobile phone, tablet, TV, home appliance device, or other smart device to access our website). It is important that you read the Privacy Policy and any supplemental policies provided by us carefully because these documents provide information on how your personal data is processed any time you use our Services. It is also important that you check back often for updates to the Privacy Policy. If we update the Privacy Policy, we will let you know in advance about changes we consider to be material by placing a notice on relevant Services or by emailing you, where appropriate. The most current version of the Privacy Policy will always be available here.

Below you will find a summary of the key points in our Privacy Policy.

Information We Collect
We may collect various types of information including:
• Information you provide directly to us
• Information we collect about your use of our services
• Information we obtain from third party sources

We may also seek your separate consent to collect information or separately notify you about how we collect your personal information in a manner that is not described in this Privacy Policy, as required for certain additional services

Use and Sharing of Information
• To provide the Services you request
• To understand more about you so that we can offer relevant communications and services
• We do not share your information with any third party providers. If we are obtaining further information on your behalf, for example a quotation that requires us to pass your information to this third party we will obtain separate consent by email or telephone.

Information you provide directly
This is information provided by our website, through either a contact form, an online chat system or a quick response form. This information may also be provided to us via an electronic check out system for example an ecommerce store, an online subscription service or other services we provide.
If you order a product or paid service from us, we will ask for your name, contact information, shipping and billing address and credit card information in order to process your order.
If you contact us via telephone, we will collect information from you regarding the service you require. Such information collected will include your name, and depending on the nature of your query, may also include your home address, telephone number, email address, and device identifier. Information about your use of the Services.
In addition to the information you provide, we may collect information about your use of our services through software on your device and other means. We will collect:
Device information such as your hardware model, device hardware information, IMEI number and other unique device identifiers, phone number, serial number, sales code, access recording, current software version, MCC (Mobile Country Code), MNC (Mobile Network Code), MAC address, IP address, cookies, pixels, subscription information, operating system versions, and settings of the device you use to access the Services.

Information from third party sources
We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third party social networking services when you choose to connect with those services.

Using your information
We will use the information you provide and we collect your to action the following purposes but not limited to these purposes;

• To provide a service you request

• To contact you to provide further information on our services

• To contact you to give help, advice or support

• To action a complaint or grievance

Keeping your information secure
We take protection of your data seriously, and have put in place appropriate physical and technical measures to safeguard the information we collect in connection with the services we provide.
However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.

Your Individual and Corporate Rights
You have the right to request details about the information we collect about you and to request us to correct inaccuracies in that information, to object to or request the restriction of processing, and to request access to, or the erasure or portability of your information. Under the laws of some jurisdictions, we may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. If you would like to make a request to access your information, please visit contact us below.

If you request deletion of personal information, you acknowledge that you may not be able to access or use the services and that residual personal information may continue to reside in D&S SOUTH EAST LTD records and archives for some time, in compliance with applicable law, but D&S SOUTH EAST LTD will not use that information for commercial purposes. You understand that, despite your request for deletion, D&S SOUTH EAST LTD reserves the right to keep your personal information, or a relevant part of it, in line with the below section on “Data Retention” and applicable laws. D&S SOUTH EAST LTD may suspend, limit, or terminate your access to the website for violating the D&S SOUTH EAST LTD Terms of Use when necessary to protect the rights, property, or safety of D&S SOUTH EAST LTD or any of our respective affiliates, business partners, employees, or customers.

Data Retention
We will not keep your personal data for longer than is necessary for the purpose it was collected. This means that data will be destroyed or erased from our systems when it is no longer required.

We take appropriate steps to ensure that we process and retain information about you.

1. At least the duration for which the information is used to provide you with a service;

2. As required under law, a contract, or with regard to our statutory obligations; or

3. Only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.

Third Party Links and Products on our Website
Our website may link to third party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution and review the privacy statements applicable to the third party websites and services you use.
These third parties may collect or receive certain information about your use of the Services, including through the use of cookies, pixels and similar technologies, and this information may be collected over time and combined with information collected across different websites and online services.
D&S SOUTH EAST LTD does not control the data collection and use practices of these companies. Some of these companies participate in industry-developed programmes designed to provide consumers with choices about whether to receive targeted advertising.
Also, please note that if you choose to connect with a social networking service on a device used by people in addition to you, those other users may be able to see information stored or displayed in connection with your account on the social networking service(s) with which you connect. We recommend that you log out of any such sites and only share information with individuals that you trust.

Cookies
Cookies are small files that store information on your computer, TV, mobile phone, or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices, and/or browsing sessions. Cookies serve many useful purposes. For example:
Cookies can remember your sign-in credentials so you don’t have to enter those credentials each time you log on to a service. Cookies help us and third parties understand which parts of our Services are the most popular because they help us to see which pages and features visitors are accessing and how much time they are spending on the pages. Cookies help us and third parties provide you with relevant content and advertising by collecting information about your use of our Services and other websites and apps.
When you use a web browser to access the Services, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. The operating system of your device may contain additional controls for cookies.
Please note, however, that some Services may be designed to work using cookies and that disabling cookies may affect your ability to use those Services, or certain parts of them.

We use the following types of cookies on our website:
Performance Cookies which enable us to analyse the performance and design of our website and detect errors. For example, this type of cookie allows us to recognise that you have visited our website before and shows which sections of our website are most popular by allowing us to see which pages visitors’ access most frequently and how much time visitors spend on each page. This is done through the company Attracta. D&S SOUTH EAST LTD uses this data to determine the number of people using the site, to better understand how they find and use the web pages and to see your journey through the website. Although Attracta records data such as your geographical location, device type, internet browser and operating system, none of this information personally identifies you to D&S SOUTH EAST LTD.
Disabling cookies on your internet browser will stop Attracta from tracking any part of your visit to pages within this website.

Contact Us

If you have any specific questions, please contact us (Data Controller) at:
D&S SOUTH EAST LTD
OAST COTTAGE, 79 MILL STREET
EAST MALLING, KENT ME19 6BU

You can also contact us if you would like to exercise your rights to access, rectification, deletion/erasure, object, restrict processing, or portability, please email;

our data controller – info@dandssoutheastltd.co.uk

You may lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal data infringes applicable law. Contact details for all EU Supervisory Authorities can be found here.

GDPR Support
We at D&S SOUTH EAST LTD we care about our customer’s privacy. Because we care, we take steps to ensure that all of our products and services are created using the principle of privacy by design. All the data we collect is used to make our products and services the best that they can be. In doing this we always ensure your data is protected, and only used where it is necessary for us to provide you with a service or a product. We understand the path your data follows to ensure it is safe, secure and compliant with the necessary data protection law. We welcome the changes that have come as part of the General Data Protection Regulation (GDPR).